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terms & conditions

general terms and conditions of the company tammy sue steffens textilwerkstatt & the shop tammy sue at moss.

tammysueatmoss / tammy sue steffens textilwerkstatt
händelstraße 2a | 22761 hamburg
VAT# DE339819500

the following general terms and conditions apply to all deliveries, workshops, digital products and textile and goldsmith commissioned work between us and a consumer in the version valid at the time of the order. a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB).

the presentation of the goods in our online shop does not represent a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. by ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

offers from tammysueatmoss.com and other information media are non-binding. by placing an order using the shopping cart, the party to the contract makes a binding declaration that they wish to acquire the goods ordered. the sales contract comes into existence when tammysueatmoss.com sends an order confirmation to the customer via email. the contract is concluded, when tammysueatmoss.com formally delivers an order confirmation.

when an order is received in our online shop, the following regulations apply: the consumer submits a binding contract offer by successfully going through the ordering procedure provided in our online shop.

the following regulations apply to video workshops: workshops are made available exclusively via the THINCIFIK learning platform (thinkific.com).

the following regulations apply to made to order or commissioned work: the consumer submits an order request by successfully going through the ordering procedure provided in our online shop.

the order is placed in the following steps:
1) the consumer places an order request, with details by email to tammy sue steffens textilwerkstatt.
2) online or telephone consultation is agreed.
3) tammy sue steffens textilwerkstatt will send an offer to the consumer via email.
4) the consumer has 14 days to accept our offer, in text form (conclusion of contract). we confirm receipt of the order by a personal e-mail after the conclusion of the contract (“order confirmation”). with this we accept your offer.

all prices are in euro and are inclusive of the statutory sales tax (VAT). the price of a product does not include delivery charges. our delivery charges are as advised to you during the check-out process, before you confirm your order. general shipping costs are listed on the delivery + returns page. If you order from our website, the prices shown there on the order date are applicable. 

the consumer has the option of paying with credit card or direct deposit via woopayments, paypal, applepay, stripe or bank deposit (pre-payment) via bank transfer.

if you choose „bank deposit“ as your payment method, it means you have to transfer the due amount to our bank account in advance. we can only send out your order once we received the money. please transfer it to the following account within the next 3 days. otherwise we have to cancel your order.

The renumeration for commissioned work is due within 14 days of receipt of the invoice. unless otherwise stated in the product description.

unless we have clearly stated otherwise in the product description, for example in the case of commissioned work, all of the items we offer are ready for dispatch immediately. the delivery takes place within 7 working days at the latest. in the case of payment in advance, the period for delivery begins on the day after the payment order to the bank commissioned with the transfer and for all other payment methods on the day after the conclusion of the contract. if the end of the period falls on a saturday, sunday or public holiday at the place of delivery, the period ends on the next working day.

we reserve ownership of the goods until the purchase price has been paid in full.

consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

you have the right to withdraw from this contract within fourteen days without giving any reason. the cancellation period is fourteen days from the day the contract was concluded. in order to exercise your right of withdrawal, you must inform us

by means of a clear statement (e.g. e-mail or a letter sent by post) of your decision to withdraw from this contract.

you can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

if you revoke this contract, all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), will be refunded at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract and the return of the goods, when appropriate. for this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed upon with you; under no circumstances will you be charged fees for this repayment.

please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

please do not send the goods back to us freight collect.

please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

  1. for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, the right of withdrawal does not apply.
  2. the right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
  3. the right of cancellation expires prematurely in the case of contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature. the right of withdrawal expires prematurely in the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
  4. the right of withdrawal does not apply to consumers who do not belong to a member state of the european union at the time the contract is concluded and whose sole place of residence and delivery address are outside the european union at the time the contract is concluded.
  5. according to § 312g abs. 2 nr. 9 BGB, unless otherwise agreed, there is no right of cancellation for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision.
  6. according to this, a right of cancellation is also excluded for contracts that deal with the sale of tickets for scheduled leisure events.

if you want to revoke the contract, please fill out this form and email it to: info@tammysueatmoss.com

or mail to :

tammy sue steffens textilwerkstatt
händelstraße 2A
22761 hamburg

I/we (*) —————————————————- hereby revoke the contract concluded by me/us (*)—————————————————- for the purchase of the following goods (*)—————————————————-/the provision of the following service(*)—————————————————- Ordered on (*)————————–/received on (*)————————–
Name of consumer(s) —————————————————-
Address of consumer(s) ————————————————-
Signature of consumer(s)—————————————————-
(only if notification is on paper)
date —————————- (*) Delete where not applicable.

The statutory warranty regulations apply.

The contract language of english will be available exclusively.

thank you for visiting our website www.tammysueatmoss.com (the “site”). these terms and conditions (“terms”), together with our privacy policy, govern your use of the site and your purchase of products or services from the site. by using our site, you confirm that you accept these terms and that you agree to comply with them. 

Status of the General Terms and Conditions for www.tammysueatmoss.com March 2023

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.