delivery
d: 6€ (1-3 days)
eu: 9€ (4-7 days)
uk+s: 13€ (4-7 days)
row (Rest of World): 16€ (7-14 days)
4-5 patterns can be shipped together. large items can incur higher shipping costs, please check the article page for the actual shipping cost of the item.
taxes & duties
for customers shipping within the eu, prices include all relevant import duties and taxes. there are no additional charges on delivery.
for customers shipping to all other countries including US and Canada, customs duties and sales taxes will not be applied to orders at checkout.
dispatch
we aim to dispatch parcels within 1-2 days. you will be notified of any delays within this time.
we ship using tracked delivery with DHL. delivery times are approximate and not guaranteed. we are not responsible for customs delays, taxes and duties.
please note: taxes and duties may change based on the delivery destination.
returns
if you need to return all or any items you have 14 days from the date received.
returned items must be as delivered, new, unworn, unused, with original packaging.
return shipping
we do not refund delivery costs. the customer is responsible for return shipping.
by appointment you may also bring your return by the studio for a full refund.
made to order
made to order or commission items cannot be returned. please contact us with any questions before final order, we are happy to help.
vintage patterns
vintage patterns & magazines cannot be returned. please contact us with any questions before final order, we are happy to help.
how to return
please use the return form to share your order details and reason for return. email info@tammysueatmoss.com to request a return number before sending your package back, remember to write it on the outside of your package. only customers who request a return will have a return number
return address:
tammy sue steffens textilwerkstatt
street: händelstr.
number: 2
zip code: 22761
city: hamburg
country: deutschland
contact us at info@tammysueatmoss.com or telephone +4915753603018 for any questions related to delivery + returns.
studio returns
by appointment please call #015753603018 to return an item to the studio. please provide a receipt with your return, returns will not be accepted without a receipt. all items must be new with tags and in unworn condition.
refunds
once we receive your return, your refund will be processed through the initial payment method within 1-3 days.
Status of the Delivery and Returns for www.tammysueatmoss.com March 2023